Why Resolve? To find answers to questions, solutions to problems, reach a mutual agreement or tie up unfinished business.
Have you noticed that many companies are now calling their sales reps and customer service teams “Solution Specialists?” They have wisely learned that people want their problems and issues resolved.
Think of the word “resolve” as a re-solution. You take a current situation that is not ideal to discover new solutions that help you achieve what is ideal. So, whether it is through your products, services, or consultative methods, being a problem solver builds loyalty and confidence among your customers, your team, and those you work with.
What would you like to resolve? Are there questions for which you are seeking answers? Do you have a challenge that seems impossible or unsolvable? With the root word being “solve,” resolve is one of your best strategies for clearing the path, overcoming obstacles, and achieving solutions.
I approach my business in the same way. To ensure that my clients receive strategic solutions from our time together, I will perform a “needs assessment” by asking discovery questions. From these, I learn what challenges my clients are facing, what gaps exist, and what goals they want to achieve in a particular timeline. It is my mission to help them resolve their problems so they can accomplish their objectives. I follow up through my keynote presentations, or custom designed training to give them the tools to make it happen! Problem re-solved!
8 Ways to Resolve Problems
- Create the time and space for thought and contemplation.
- Call a trusted friend for advice, guidance, or ideas.
- Search for reliable solutions on the Internet.
- Go to YouTube; learn how to do it.
- Read books for pleasure, and for fresh perspective and education.
- Speak to an expert who has the answers.
- Join a mastermind group for synergy and feedback.
- Hire a coach for guidance, support, and accountability.
“Don’t dwell on what went wrong. Instead, focus on what to do next. Spend your energies on moving forward toward finding the answer.”
—Denis Waitley
